How long does the return process take?
A return request can typically take our team 2-3 business days to process. Please note that the length of time to review a case can vary depending on the proof we have on hand, as well as the response time it takes for a buyer to get back to us. Once a case has been submitted, Pantha will work with buyer to facilitate the return. In order to speed up the process, we ask the buyer to provide clear evidence of their claim. Aside from full pictures and unboxing video of the item received, the evidence we typically ask for includes, but is not limited to:
Damage Claim: Clear photos of the problem area(s) in bright or natural lighting.
Colour of item is misrepresented: Clear photos in natural lighting are the best way to showcase the true colour of an item.
Wrong item received: Clear image of the item received as well as images of shipping labels and packaging.
What is the return window period?
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount including the shipping charges, taxes and COD charges that was charged for the purchase back into your bank account.
What is covered in our return policy?
If any of the following pertain to your order, please write us at email@example.com immediately:
Incorrect or missing item
Item not as described (e.g. wrong size, color or material)
Item does not fit
Change of mind
If no request is raised within 7 days of delivery, then all sales will be treated as final and no refunds will be provided.
What are the terms and conditions of our return policy?
1. Pick-up for exchange will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address. Reverse pickup is subject to availability of the service in your area pin code.
2. The items must be unharmed, not worn or altered and should be in their original packing with tags intact.
3. The amount charged for exchanges/returns completely depends on your pin-code and the number of products and the weight of the package.
4. Once a product is exchanged and is delivered, no further actions such as refund or exchange would be applicable on that order.
5. Please return the product (s) in the same condition as it was shipped. If the products are returned in poor condition or without the tags and original packing, an exchange/return would not be provided in such case.
6. Kindly allow 7-10 days for the return to be processed and the amount to be shown in your bank account. The return/exchange parcel should be picked with in the return window of 7 days.
7. Shipping charges are non refundable.
8. Any damage claim will require an unboxing video; without any unboxing video we will not entertain any request for a refund or exchange for that order.
Steps to raise a Request for Return?
You can get in touch with us about any issues at firstname.lastname@example.org and we will be happy to help. All queries will be solved between Monday-Friday, 10am-6pm.
Once we have successfully verified your request for return. You will receive an email from email@example.com for the further steps of the refund process. Please note we will refund the full order amount excluding the shipping charges, taxes and COD charges that was charged for the purchase back into your bank account.
a) Refunds for Pre-paid Orders: If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 7 to 10 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 10 working days.However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.
b) Refunds for Cash-On-Delivery (COD) Orders: If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for refund:
-Bank Account number
-Account holders name
-Product Name against which refund must be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD. Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.