Last updated: 07 June 2023
a) This document is an electronic record in terms of the Information Technology Act, 2000 (21 of 2000) and rules made under Information Technology Rules of 2011 and as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
c) The app, is owned and operated by Pantha Lifestyle LLP, having its registered office at B/201 Chandan Classic, Behind Old Petrol Pump, Mira-Bhayandar Road, Mira road (E), Thane, Maharashtra-401107 where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, partners, officers, agents and their successors and assigns (hereinafter referred to as “we”, “us” or “company”).
2. COLLECTION OF PERSONAL AND OTHER INFORMATION
a) The user expressly agrees and acknowledges that the company collects and stores the user’s personal information, which is provided by the user from time to time on the app, including but not limited to the user’s user name, passwords, email address, address(s), contact phone/mobile numbers, age, date of birth, sex, nationality, shopping preferences, browsing history, etc, as well as any images or other information uploaded/published by the user on the mobile application. The user is aware that this information will be used by the company/app to provide services and features targeted at the user, that are most likely to meet the user’s needs, and also to customize and improve the mobile app to make its user's experiences safer and easier.
b) The user is aware that the company/app may automatically track certain information about the user based upon the user’s IP address and the user’s behaviour on the mobile application, and the user expressly consents to the same. The user is aware that this information is used to do internal research on user demographics, interests, and behaviour, to enable the company/app to better understand, and cater to the interests of its users.
c) If the user chooses to purchase products/avail of facilities & services from the mobile application, the user consents to allowing the company/app to collect information about the user’s buying behavior, preferences and trends.
d) If the user chooses to post messages / reviews / feedback anywhere on the mobile app, including but not limited to message boards, chat rooms, other message areas, etc., the user is aware that any and all such information provided / uploaded will be collected and may be stored by the company indefinitely, and that such retained information may be used to resolve disputes, provide customer support, troubleshoot problems, etc., and that such information, if requested, may be provided to judicial or governmental authorities of requisite jurisdiction, or otherwise used by the company/app as permitted by applicable laws.
e) The user is aware that any and all information pertaining to the user collected by the company, whether or not directly provided by the user to the Company/app, including but not limited to personal correspondence such as chats, feedback from other users or third parties regarding the user’s activities or postings on the mobile application, etc., may be collected and complied by the company/app into a file/folder specifically created for/allotted to the user, and the user hereby expressly consents to the same. Any such information, if not deleted by the Company, will be anonymized to ensure that such information is not traced back to the owner of such information, in accordance with applicable data protection laws.
f) The user is aware that the contact information provided to the company/app may be used to send the user offers and promotions, whether or not based on the user’s previous orders and interests, and the user hereby expressly consents to receiving the same.
g) The user is aware that the company/app may occasionally request the user to complete optional online surveys. These surveys may require the user to provide contact information, demographic information (like pin-code, age, income bracket, sex, etc.), user preferences and other indicators. The user is aware that this data to is used to customize the app for the benefit of the user, and providing all users of the app with products/services/content that the company/app believes they might be interested in availing of, and also to display content according to the user’s preferences.
h) The user is further aware that the company/app may occasionally request the user to write reviews for products/services purchased/availed of by the user from the app, and also reviews of the users listing their products on the app. The User is aware that such reviews will help other users of the app make prudent and correct purchases, and also help the company/app remove users whose products are unsatisfactory in any way, and the user hereby expressly authorizes the company/app to publish any and all reviews written by the user on the app, along with the user’s name, for the benefit and use of other users of the app.
i) Nothing contained herein shall be deemed to compel the company/app to store, upload, publish, or display in any manner content/reviews/surveys/feedback submitted by the user, and the user hereby expressly authorizes the company/app to remove from the app any such content, review, survey, or feedback submitted by the user, without cause or being required to notify the user of the same.
a) The user is aware that a ‘Cookie’ is a small piece of information stored by a web server on a web browser/app/device so it can later be traced back from that particular web browser/app/device, and that cookies are useful for enabling the web browser/app/device to remember information specific to a given user, including but not limited to a user’s login identification, password, etc. The user is aware that the app places both permanent and temporary cookies in the user’s mobile device, and does hereby expressly consent to the same.
b) Additionally, the user is aware that he/she might encounter ‘cookies’ or other similar devices on certain sections of the app that are placed by third parties. The user expressly agrees and acknowledges that the company/app does not control the use of such cookies/other devices by third parties, that the company/app is in no way responsible for the same, and that the user assumes any and all risks in this regard.
4. SHARING OF PERSONAL INFORMATION
a) The user is aware that where necessary, the company/app may share the user’s personal information with other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of the company/app’s services; and to facilitate joint or co-branded services, where such services are provided by more than one corporate entity.
Transactions on our mobile application are secure and protected. Any information entered by the user when transacting on the app is encrypted to protect the user against unintentional disclosure to third parties. The user’s credit and debit card information is not received, stored by or retained by the company/app in any manner. This information is supplied by the user directly to the relevant payment gateway which is affiliated to the company/app and is explicitly authorized by the company/app to handle the information provided by the app’s Users, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
6. THIRD PARTY ADVERTISEMENTS / PROMOTIONS
The user is aware that the company/app may use third-party advertising companies to serve ads to the users of the app. The user is aware that these companies may use information relating to the user’s visits to the app in order to provide customized advertisements to the User. Furthermore, the app may contain links to other websites/applications that may collect personally identifiable information about the user. The company/app is not responsible for the privacy practices or the content of any of the aforementioned linked websites, and the user expressly acknowledges the same and agrees that any and all risks associated will be borne entirely by the user.
7. USER’S CONSENT
8. GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer is Saurabh Pansare ; E-mail: email@example.com
9. DISPUTE RESOLUTION AND JURISDICTION
10. ACCOUNT DEACTIVATION
In any scenario where a user wants to delete his/her account on the app. The user can simply write an email to firstname.lastname@example.org and the team will deactivate the account within 24 hours of the request. The user should note that upon deactivation request all the previous information from the app is erased and it cannot be retrieved again by any means. If the user decides to shop from the app again in future, his/her new account will be created in the app.